Main Business Office Hours: M-F 9:00 am - 3:00 pm, Saturdays 12/3-12/24 10:00 am - 3:00 pm!
Office Hours: M-F 9:00 am - 3:00 pm, Saturdays 12/3-12/24 10:00 am - 3:00 pm!
Black Friday Pass and Ticket Deals
Black Friday Pass and Ticket Deals
Black Friday Sale Black Friday Sale
Black Friday Sale Black Friday Sale

Got a Question?

Faq

Couldn’t find an answer? Contact our support team.

Ticket Questions

What is a “Big” rider ticket option?
A “Big” rider is any guest over 48-inches tall.
What is a “Little” rider ticket option?

A “Little” rider is any guest between 38-inches and 48-inches tall.

What is a “Senior” rider ticket option?

A “Senior” rider is any guest over the age of 60 years.

What if someone is under 38-inches tall?

Any guest measuring under 38-inches tall is free to enter the park that their party is attending. These free guests do not receive a bracelet to enter the park.

I have a ticket that has expired; will you still accept it?

Tickets that are within one year of the printed expiration date will be accepted at full value. Tickets that are more than one year past the printed expiration date will be valued at $10 towards the purchase of a one-day bracelet.

Are there discounts available in the area or a time when the prices are reduced?

The Park has many discounts available in the local area. Please check out the Discounts page for more information. See our Rates page for more information.

Do I have to pay to enter Funtown USA Ride Park if I am not planning to go on any of the rides?

Everyone must purchase either a Funtown USA, Splashtown USA, or Combination bracelet to be admitted into the Funtown USA ride park. Many guests who might consider themselves as “non-riders” will find they want to go on some of the family rides like the Classic Carousel or the Antique Cars with other guests in the park.

Guests wearing a Splashtown USA bracelet can walk around the Funtown USA Ride Park but CANNOT go on the rides.

Do I have to pay to enter Splashtown USA Water Park if I am not planning to swim or slide?

Everyone 38-inches tall or taller must purchase either a Splashtown USA or Combination bracelet to be admitted into Splashtown USA. Funtown USA Ride Park bracelets are not permitted into Splashtown USA. Many guests who might consider themselves as “non-sliders” will find that they want to use one of the pools to cool off on a hot day or sit in a lounge chair.

Remember, a child under 48-inches tall must be accompanied into Splashtown USA by an adult that is 48-inches or taller wearing a Splashtown USA or Combination bracelet.

Guests wearing a Splashtown USA bracelet can walk around the Funtown USA Ride Park but CANNOT go on the rides.

Can I rent a cabana if I only purchase a Funtown USA admission bracelet?

No, you cannot. Since the cabana is located in Splashtown USA you will need to purchase a Combination or Splashtown USA admission bracelet to be able to use the cabana. 

Planning Your Visit

What are the best days to visit the park?

Any day is a good day for visiting Funtown Splashtown USA, but since the park is entirely outdoors, the weather can sometimes play a factor. For the Funtown USA Ride Park, May, June, early July and late August are less busy than mid-July through mid-August. For the Splashtown USA Water Park, the warmer the day, the busier the park is. The park is located in a major tourism region, so if you live in the local area, you can get the best experience with the shortest lines by visiting the park during the non-peak periods.

Do I need to pay to park my vehicle?

Parking at Funtown Splashtown USA is FREE!

Can I bring outside food and/or drinks into the park?

Outside food and/or drinks are welcomed into the park. To ensure the safety of our guests, there are some things that we do not allow in the park. These include:

  • No grills/heating devices
  • No glass containers of any kind, including jars, bottles, etc.
  • No knives or sharp utensils
  • No alcoholic food or beverages
  • No open flames

In addition to these items not being allowed inside the park, these items are also not allowed on the park’s premises, which includes the parking lot.

For the safety of all guests and team members, bags and coolers are subject to search. You will be asked to return prohibited items to your vehicle.

Picnic areas are available for your use on a first-come, first-serve basis. Some picnic areas are reserved for large groups or catered outings.

The park has created a Food Allergy Guide for guests who are looking for more information on the food offered here at the park. This is available online or at Guest Services.

What is the address that I should enter into my GPS or to get online directions?

Funtown Splashtown USA is located at 774 Portland Road, Saco Maine 04072. This address should bring you to the intersection of Portland Road (US Route 1) and Funtown Parkway.

Do you accept credit cards at the park?

Major credit cards are accepted at most locations in the Park. Visa, MasterCard, Discover, and American Express are accepted through the park.

Can you recommend any overnight accommodations?

Funtown Splashtown USA works with many local lodging properties that offer discount tickets to the park. You can find a list on our Lodging and Hospitality Discounts page.

Do you have kennels on site?

There are no kennel facilities at Funtown Splashtown U.S.A. However, 500 feet south of the park is Suntar Kennels. For more information, call 207-282-1948.

w

General Questions

Can I bring my camera or cell phone on the rides or water slides?

For your safety and the safety of other guests and the park’s Team Members, video and picture taking while on any ride or water slide is prohibited and is cause for dismissal from the property without a refund.

Loose articles including cameras, GoPro®s, cell phones, and other devices of similar nature are not permitted on any ride or water slide at any time. All loose articles should be kept in a locker or with a non-riding guest before you enter the queue line. Some rides have cubbies or bins; most do not.

LOOSE ARTICLES MAY NOT BE LEFT WITH A RIDE OPERATOR! FUNTOWN SPLASHTOWN USA IS NOT RESPONSIBLE FOR LOST, STOLEN OR DAMAGED ITEMS!

Funtown Splashtown USA is not responsible for retrieving items that may have fallen during a ride. Should you lose anything, DO NOT ATTEMPT TO RETRIEVE IT YOURSELF! Instead, notify the Team Member that is operating the ride, and they will direct you to Guest Services to report your lost item. If the item is located, you will be notified.

Do you rent strollers and wheelchairs?

Yes, strollers and wheelchairs may be rented at the main entrance gate. You are required to leave an ID, which is returned to you when you bring back the stroller and/or wheelchair. The strollers and wheelchairs cannot be brought past the Main Entrance into the parking. The rates* are as follows:

  • Single-seat stroller: $8.00
  • Double-seat stroller: $12.00
  • Wheelchair: $10.00
  • Mobility Scooter/ECV: $40.00

You can bring your own stroller, wheelchair, or mobility scooter into the park. For the safety of all guests, two-wheel scooters, mopeds, Segway®s, hoverboards, and skateboards are not allowed inside the park.

* Rates subject to change without notice.

What if the weather becomes inclement while the park is open?

Guest safety is the park’s #1 concern and unless it is raining heavy enough to jeopardize your safety, the park will remain open.

Gift shops and arcades will remain open during these periods. Depending on the weather conditions, some rides or water slides, or even the park(s), may be forced to enter “Safety Standby Mode”. When it is safe to do so, the rides will enter normal operation mode. “Safety Standby Mode” does not indicate that the park is closing for the day. This simply means that the weather conditions are not conducive to operating the attraction(s).

Calling for an attraction or park to go into “Safety Standby Mode” is done at the discretion of management. When a ride comes out of “Safety Standby Mode”, the operator will perform a test cycle to make sure the ride is operating correctly before allowing any guests to ride.

If we are forced to close the park(s) earlier than scheduled, the park has the Weather Guarantee. Please see the Weather Guarantee page for additional information on this policy.

What if I need first aid or medical assistance?

The park staffs at least one licensed EMT in the park when it is open. Should you need medical assistance of any kind, see a Team Member.

What do you recommend I do with my hat or other loose articles?

Hats are not permitted on any ride or water slide at any time. Head gear and scarves must be tucked in or secured and have no loose ends. Prescription eyeglasses, prescription sunglasses, and prescription goggles must have a strap on them to wear on the rides and water slides. Wearing any type of prescription eyewear on a ride or water slide is done at your own risk! All loose articles should be kept in a locker or with a non-riding guest before you enter the queue line. Some rides have cubbies or bins; most do not.

LOOSE ARTICLES MAY NOT BE LEFT WITH A RIDE OPERATOR! FUNTOWN SPLASHTOWN USA IS NOT RESPONSIBLE FOR LOST, STOLEN OR DAMAGED ITEMS!

Funtown Splashtown USA is not responsible for retrieving items that may have fallen during a ride. Should you lose anything, DO NOT ATTEMPT TO RETRIEVE IT YOURSELF! Instead, notify the Team Member that is operating the ride, and they will direct you to Guest Services to report your lost item. If the item is located, you will be notified.

Do you have a Lost and Found?

Lost and Found is at Guest Services, located at the Main Entrance of the park. If you have already left the park, please call 207-284-5139 for additional assistance.

Funtown USA Questions

Are the rides, water slides, and pools inspected and how often does that happen?

The rides, water slides and pools are inspected daily by the park’s maintenance staff and by the Team Member operating the attraction. Attractions are also inspected annually by the State Fire Marshal’s Office and by the park’s insurance company.

Does Funtown Splashtown USA have a dress code?

Yes, we do. The following regulations are for the comfort and safety of all guests and Team Members regardless of age, sex, religion, race, color, or creed.

Clothing that contains obscene, unacceptable, or inappropriate words, symbols, pictures, messages, etc. is strictly prohibited. Displayed and visible tattoos must be in good taste and not offensive to the park’s family environment.

When in Funtown USA, you must wear some type of footwear that covers the bottoms of your feet. You must also wear a shirt that covers your back on all rides, except for the Adult Bumper Boats and the Thunder Falls Log Flume.

In Splashtown USA, SWIMSUITS ARE REQUIRED FOR ALL ATTRACTIONS! Splashtown USA sells many types of swimwear, including modest cuts, at the gift shop.

No provocative or thong swimsuits, clothing with rivets, buckles, belts or metal ornaments, or long pants, dresses or cut-off shorts can be worn when using the water slides. To protect the water slides, guests with grommets on their bathing suits MUST wear Bunkz™ that will cover the grommets; these are available for purchase at the Horizons Tiki Bar Gift Shop. No over-sized, loose, flowing or baggy clothing that cannot remain at or above the waistline without a belt or other support are permitted on water slides.

Children in diapers and those being toilet trained must wear an approved swim diaper (available for purchase at the Horizons Tiki Bar Gift Shop) while in the water.

Does Funtown USA have a smoking area?

Smoking, including the use of vapes and electronic cigarettes, is only allowed in designated areas. In Funtown USA Ride Park, that is between the Astrosphere and Astro’s food stand.

Do you have an ATM?

The park has several ATMs throughout the park. They are located at the Main Entrance, Dragon’s Lair Arcade, Heritage House of Gifts and near the Splashtown USA restrooms.

Where are the restrooms located?

Funtown USA Ride Park restroom locations: Main Entrance Turnstiles, next to the Merry-Go-Round, and next to Mainely Fries.

Once I am inside the park, can I leave the park?

Yes, if you keep your bracelet on, you can leave and return in the same day.

What rides and attractions are good for guests with special needs and/or are ADA accessible?

Many rides and attractions are ADA accessible. All guests with questions should check in at Guest Services prior to purchasing your bracelets for information on available services and accommodations. You can also download and review the park’s Accessibility and Safety Guide before arriving at the park; an Accessibility and Safety Quick Guide is available at Guest Services.

Splashtown USA Questions

Are there lifeguards on duty in Splashtown USA Water Park?

There are certified lifeguards at each pool in Splashtown USA. Lifeguards go through an official certification program, like the American Red Cross, and receive additional training once they are hired.

Do you offer life jackets for children in Splashtown USA Water Park?

There are a limited number available and they are free to use on a first-come, first-serve basis.

Can I bring pool floats to Splashtown?

Yes; child tube trainers, “noodles”, and “water wings” are permitted. Guests with these types of flotation devices MUST be monitored by a responsible adult at all times. Beach balls and other similar items are not allowed in Splashtown USA.

Can you smoke inside the water park?

Smoking, including the use of vapes and electronic cigarettes, is only allowed in designated areas. In Splashtown USA, that is next to the Tornado Water Slide.

Where are the restrooms located?

Splashtown USA Water Park restroom locations: Near the Splashtown Entrance, and near the entrance to the Mt. Olympus Water Slides. Restrooms are also located in the Main Parking Lot, next to Guest Services.

Where are the changing rooms located?

There are changing rooms located under the Splish (Black) and Splash (Green) water slides.

Can I wear water shoes when going on the water slides?

Water shoes are permitted on all water slides and pools, with the exception on Poseidon’s Plunge and Triton’s Twist body slides.

Do you provide towels?

No, the park does not provide or rent towels. You can purchase towels at the Horizons Tiki Bar Gift Shop or the Heritage House of Gifts.

w

Other Questions

How does my organization request a donation?

You can complete the Donation Request form online. Donation requests can also be sent by mail or by fax. We do not accept donation requests by e-mail or by phone. All donation requests that are received are reviewed by the Donations Committee. This committee reviews the request, and issues a decision which is sent to the requesting organization. The process takes about two to three weeks from the time the request is received.

What is the name of the song that is played in the Astrosphere?

The name of the song is ‘Fire on High’ by E.L.O. – Electric Light Orchestra.